Merchant services

When Is It Time to Switch Merchant Services Providers?

As a business owner, you know how integral merchant services are to the smooth operation of your business. However, if you’ve been feeling dissatisfied with any aspect relating to your current provider, it could be time to switch.

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Whether you’re tired of paying hidden fees, you’re sick of waiting on hold, or you’re looking to try alternative payment solutions your provider doesn’t offer, the timing might be right. Yet, with a great deal of choice out there, it’s prudent to take some time to explore your options and to clearly define your needs in order to make the best decision for your company.

If you’re looking for any of the following benefits, it might be time to make the switch.

Better Rates

When determining when it’s time to shop around for a new merchant services provider, what typically entices business owners to do so is, unsurprisingly, the appeal of better rates.

As a business owner, it’s only natural for you to incorporate prudent fiscal management into the financial planning of your business, so if you can save some money, why not?

If you feel at wits’ end with your current provider and you find yourself on the hunt for better rates with no hidden fees, than it’s clear you need to do what’s right for you and your business by taking a look at what other options exist out there.

Deals are commonly offered, so there might be something out there that would be a good fit for your business. Inquiring about what other providers can offer you is a good way to start, but specifically, you’ll want to pay close attention to finding the best per-transaction rate out there.

Comparing and contrasting what different providers are willing to offer you only makes sense. However, on a related note, keep in mind that, depending on the size of your average sale, a smaller standard transaction fee may actually help boost cost savings down the line.

Protection from Chargebacks

As you evaluate your options and the potential difference you’ll be saving by switching, you’ll also want to ensure you’re protecting yourself as a business owner. For example, we all know how difficult and time consuming it can be to deal with a slew of chargebacks and refunds. By switching over to a new provider who truly understands the nature of the business and how to address and resolve such issues, your business will run smoother and the entire process will be eased.

Ultimately, when it comes to your business, you want to know that your new provider will exercise due diligence in all areas.

Technical Support You Can Count On

When the need arises, it’s reassuring to know that a new merchant services provider will be there to answer any questions you may have insofar as technical support is concerned.

Naturally, efficient and effective technical support is highly sought after. Based on your current experience, if you feel your business would benefit from being affiliated with a merchant services provider that offers technical support 24/7, then put that on your checklist.

You need to be able to rely on your provider to be there if you’re having technical troubles with your equipment. If you’ve lost out on business due to poor technical services and malfunctioning equipment, it’s time to shop around.

Superb Customer Service

Similarly, if you’ve been put off from your current merchant services provider due to an experience that went awry, it might be time to make a switch.

Consider what you want from a new provider. For example, is support available 24/7 if need be? How would a new potential merchant services provider meet and perhaps even exceed your customer service expectations?

Ultimately, it’s time to set up a new merchant services account when you feel you’d like to save more money, and/or reap the benefits of reliable technical support and customer service, which allows your business to operate smoothly and without glitches.


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Ben Smith

Ben brings 20 years of experience to his role as IT Director for BNA Smart Payment Systems. Among his many directorial duties, he is responsible for the selection, acquisition, development, installation, maintenance, and support of IT infrastructure. Ben also establishes and leads a cross-functional architectural committee, acts as a technical expert and a critical technical resource across multiple disciplines, and consults on all system implementation, modification and integration activities. He graduated with Honours from Durham Collage in Computer Programming, and takes yearly training courses for security and development technologies to remain up-to-date. Outside of work, he loves playing hockey and skating with his family, and also enjoys gardening and cooking.

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