Merchant services

What Every Digital Menu Ordering System Needs


Operating costs for restaurants continue to soar, and owners must seek creative ways to cut costs where they can. A digital menu ordering system is an upgrade that may cut menu printing costs while upgrading customer service.

If your business has yet to transition from traditional pen-and-paper menus and ordering systems, now is the time. A digital menu has numerous benefits for restaurant operators. Keep reading as we dive deeper into digital menu ordering for food businesses.

Explore BNA Digital Dining:

Launch a digital menu
Reduce order wait times
Manage many orders on one screen
 Serve 2x more customers
Increase margins and cash-flow
Improve customer experience

What Is a Digital Menu?

A digital menu is a QR code that links to a menu that the customer can scan with mobile devices such as smartphones or tablets. The QR code is often placed at the table, where customers can scan it to open up the menu. The menu is displayed on the customer's device, and they can select their order items.

What Is A Digital Menu Ordering System?

A digital menu ordering system is a revolutionary way for restaurants and other food joints to take customers' orders. It's a great way for customers to scroll through menus and view detailed information about different dishes.

This system eliminates the need for physical menus, which require an annual design and printing investment. It provides customers with a hassle-free way to browse and select food items.

This way, they don't need to wait for the waiter to take their order. They can place orders themselves in whatever language they prefer. They can then make their selections, fill in payment information, and the order is sent to the kitchen or bar.

How Does A Digital Menu Ordering System Work?

With the technological advances over the past several years, digital menu ordering systems have offered a convenient solution for restaurants to keep track of orders and serve their customers. These systems enable customers to select their meals online from a restaurant's website or mobile app.

The order is then displayed on-screen for staff to use when preparing the order. After the order is made, customers are issued a unique code they can use to access their meal when it is ready.

This method saves time. It also helps restaurants streamline service operations. It eliminates potential errors that can arise during traditional paper-based ordering processes.

As digital technology continues to evolve, many of these systems can now provide advanced insights into consumer behaviour and preferences. This can help businesses identify customer trends and implement more effective operational strategies.

Benefits of a Digital Menu Ordering System

Digital menu ordering is the quickest and most efficient way to order food at a restaurant. Without the need for personnel every step of the way, customers can place orders right from their phones. Orders are then logged right into the system eliminating the delays in placing and preparing.

Beautiful digital menus allow for a user-friendly approach that maximizes customer satisfaction. No more worries about pages getting wet or wrinkled. No worrying about deciphering handwriting. Digital menus give the customer all your information in their hands.

What Does it Need?

A digital menu ordering system should offer a few key features to succeed. These features include:


The digital menu should be easy to use, even for those who aren't tech-savvy. Clear visuals ensure that customers can distinguish between different dishes and place their orders without confusion. Customers should feel confident that their payment information is secure when placing orders.

Efficient Ordering Process

A digital menu should also allow customers to find the dishes they want and order them in a few easy steps. An efficient ordering process should also provide customers with real-time updates on the status of their orders.

Accuracy and Speed

When it comes to digital menu ordering systems, accuracy and speed are key. Mistakes can be avoided due to the lack of physical menus. This allows the quick and accurate taking of orders ensuring that customers get their food in a timely manner.

Order Tracking

Another advantage of a digital menu ordering system is that it allows customers to track their orders in real time. This helps reduce any confusion as to when their order will be ready. It also puts them at ease knowing they can get an update on the status of their food at any time.

Discretionary Items

Digital menu ordering systems also offer the ability to add special items for customers. This gives restaurants the opportunity to upsell and personalize their offerings with additional items that may not be listed on the main menu. These may include specialty desserts or drinks.

Flexible Functional Payment Options

A digital menu ordering system should also offer various payment options for customers. This could range from cash, credit, and debit cards, to mobile payments, gift cards, or vouchers to make purchases easier.

Wide Selection of Food Items

A wide selection of food items on the digital menu is essential. Customers should be able to choose from various dishes and cuisines without any difficulty.

Ability to Take Multiple Orders

The digital menu ordering system should be able to take multiple orders at once. This would allow restaurants to manage a large volume of orders without having to handle each order separately.

Take Electronic Payments

It should also be able to take electronic payments. This helps make transactions more secure and eliminates any problems associated with manual payments.

Send Electronic Orders to the Kitchen Staff

The digital menu ordering system should be able to send electronic orders straight to the kitchen staff. This helps streamline the process and ensures the quick and efficient preparation of orders.

Keep Track of Inventory Levels

This helps restaurants ensure that they get the most out of their ingredients and that there is always enough on hand. It also allows them to track how much of each item has been sold so they can plan for future orders.

Integration with Social Media

Integrating the digital menu ordering system with social media allows customers to share their orders with friends and family and leave reviews and ratings.

Generate Reports on Sales and Customer Trends

The digital menu ordering system should also be able to generate reports on sales and customer trends. This helps restaurants better understand their customers and make informed decisions on improving their services.

Data Encryption and Other Security Features

The digital menu ordering system should have data encryption and other security features to protect customer information. This will ensure that customers feel safe when ordering from your restaurant and paying with a card.

Regular Backup in Case of Data Loss

It should also have a regular backup in case of data loss. This will help avoid any problems if the system is ever compromised and ensure that all customer data is secure.

Customer Support

The digital menu ordering system should have customer support available in case of any problems. This will help you resolve any issues so that customers can continue ordering from your restaurant with ease.

Multiple Languages

Your digital menu should be available in multiple languages so that customers worldwide can place orders without any language barrier.

These are just some of the many ways you can improve your digital menu ordering system. You can create an efficient and user-friendly experience for your customers with the right features and functions.

Building a Website and Mobile App

Having a website and mobile app to go along with your digital menu ordering system is also helpful. This will make it easier for customers to find information about your restaurant, place orders, and even track their orders in real-time.

Incorporating Delivery Services

Incorporating delivery services into your digital menu ordering system is another great way of staying competitive. This could include partnering with a third-party service to provide customers with convenient and reliable delivery, or it could mean offering delivery services through your restaurant.

How Does It Work In Your Restaurant?

Before implementing a digital menu ordering system in your restaurant, it's important to understand how it works. This includes understanding how customers will access the menu, how orders will be placed and paid for, and even how kitchen staff will receive orders.

It's also important to consider any training or support needs that may come up. As with any new system, it's important to ensure that all staff is trained on how to use it and that sufficient support is available in case of any issues.

By taking the time to understand how a digital menu ordering system works and implementing the right features, you can ensure customers have a seamless experience.

Set Up a Digital Menu Ordering System

Taking the time to implement these digital menu ordering system suggestions will improve your customers' experience and, as a result, increase sales. BNA Digital Dining has all of the features you need to create an exceptional customer experience. It includes mobile payment options that allow customers to order and pay right from their table or seat.

Contact us today to learn more about how we can help streamline your digital dining operation and drive sales.


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